TERMS OF SERVICE

By placing an order through this website, you agree to the terms listed below. These are supplied to ensure that both parties are aware of and agree to this arrangement in order to jointly protect and set expectations for our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await the restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping costs to the customer.

3. Returns and Refunds

  • 3.1 Return Due To Change Of Mind
    Online Carts Store will happily accept returns due to change of mind as long as a request to return is received by us within 3 days of receipt of the item and is returned to us in the original packaging, unused, and in resellable condition.
    Return shipping will be paid at the customers’ expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. Online Carts Store will refund the value of the goods returned but will NOT refund the value of any shipping paid.
  • 3.2 Warranty Returns
    Online Carts Store will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon a successful warranty claim. Upon return receipt of items for a warranty claim, you can expect Online Carts Store to process your warranty claim within 7 days. Once the warranty claim is confirmed, you will receive the choice of:
    (a) refund to your payment method
    (b) a refund in-store credit
    (c) a replacement item sent to you (if stock is available)
  • 3.3 Refunds
    If you do not get your order delivered please make sure you contact our support staff for a full refund.

4. Delivery Terms

  • 4.1 Transit Time Domestically
    In general, domestic shipments are in transit for 24 – 48 hours maximum.
  • 4.2 Transit time Internationally
    Generally, orders shipped internationally are in transit for 2 – 3 days. This varies greatly depending on the courier selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
  • 4.3 Delivery Time
    Delivery can be overnight, same-day, or next day per the client’s request
  • 4.4 Change Of Delivery Address
    For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
  • 4.5 P.O. Box Shipping
    Online Carts Store will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
  • 4.6 Military Address Shipping
    We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
  • 4.7 Items Out Of Stock
    If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
  • 4.8 Delivery Time Exceeded
    If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

7. Duties & Taxes

  • 7.1 Sales Tax
    Sales tax has already been applied to the price of the goods as displayed on the website
  • 7.2 Import Duties & Taxes
    Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Online Carts Store encourages you to be aware of these potential costs before placing an order with us.
    If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to our store at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

  • 9.1 Process for parcel damaged in-transit
    We will process a refund or replacement as soon as the courier has completed its investigation into the claim.
  • 9.2 Process for parcel lost in transit
    We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service inquiries, please reach us on email at info@cookiescartsllc.com